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1000FTAD AG (hereinafter also referred to as "we," "us") collects and processes personal data relating to you or other persons (so-called "third parties"). We use the term "data" here synonymously with "personal data" or "personally identifiable information."
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"Personal data" refers to data relating to specific or identifiable persons, i.e. data that can be used on its own or in combination with other data to identify individuals. "Sensitive personal data" is a category of personal data that is subject to special protection under applicable data protection law. Sensitive personal data includes, for example, data revealing racial or ethnic origin, health data, information about religious or philosophical beliefs, biometric data for identification purposes, and information about trade union membership. Section 3 contains information about the data we process within the scope of this privacy policy. "Processing" means any handling of personal data, e.g., collection, storage, use, modification, disclosure, and deletion.
In this privacy policy, we describe what we do with your data when you use https://1000ftad.ch, other websites belonging to us, or our apps (hereinafter collectively referred to as the "website"), purchase our services or products, are otherwise connected to us within the scope of a contract, communicate with us, or otherwise have dealings with us. Where applicable, we will inform you in a timely manner in writing about any additional processing activities not mentioned in this privacy policy. In addition, we may inform you separately about the processing of your data, e.g., in declarations of consent, contract terms, additional privacy policies, forms, and notices.
If you provide us with data about other people, such as family members, colleagues, etc., we assume that you are authorized to do so and that this data is correct. By providing data about third parties, you confirm this. Please also ensure that these third parties have been informed about this privacy policy.
This privacy policy is designed to meet the requirements of the EU General Data Protection Regulation ("GDPR") and the Swiss Data Protection Act ("FADP"). However, whether and to what extent these laws apply depends on the individual case.
Responsible for the data processing described in this privacy policy by 1000FTAD AG Hauptstrasse 29, 9436 Balgach (hereinafter referred to as "1000FTAD AG"), unless otherwise communicated in individual cases, e.g., in further privacy policies, on forms, or in contracts.
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For each data processing operation, there are one or more bodies responsible for ensuring that the processing complies with the requirements of data protection law. This body is called the controller. It is responsible, for example, for responding to requests for information (section 11) or ensuring that personal data is secure and not used in an impermissible manner.
Other entities may also be jointly responsible for the data processing described in this privacy policy if they are involved in deciding on the purpose or design of the processing. If you would like information about the individual controllers responsible for a specific data processing operation, you are welcome to request this from us within the scope of your right to information (section 11). The [company] remains your primary contact, even if there are other jointly responsible parties.
In sections 3, 7, and 12, you will find further information on third parties with whom we work and who are responsible for their own processing. If you have any questions or wish to exercise your rights vis-à-vis these third parties, please contact them directly.
You can contact us regarding your data protection concerns and to exercise your rights in accordance with Section 11 as follows:
1000FTAD AG
Hauptstrasse 29
9436 Balgach
Switzerland
datenschutz@1000ftad.ch
We have created the following additional positions:
Data protection representative in the EU pursuant to Art. 27 GDPR:
SIDD Datenschutz Deutschland UG (limited liability)
Schellingstr. 109a
80798 Munich, Germany
You can also contact these offices for data protection concerns.
We process various categories of data about you. The most important categories are as follows:
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The technical data includes, among other things, the IP address and information about the operating system of your device, the date, region, and time of use, as well as the type of browser you use to access our electronic offerings. This can help us to deliver the website in the correct format or, for example, to display a website that is customized for your region. Although we know which provider you use to access our services (and thus also your region) based on your IP address, we cannot usually deduce who you are from this information. This changes if you create a user account, for example, because then personal data can be linked to technical data (we can see, for example, which browser you use to access an account via our website). Examples of technical data also include logs that are generated in our systems (e.g., the log of user logins on our website).
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Registration data includes, among other things, the information you provide when you create an account on our website (e.g., user name, password, name, email address). However, registration data also includes the data that we may request from you before you can use certain free services, such as our Wi-Fi service, in which case: name, email address, and telephone number; or when redeeming vouchers, in which case: name, address, contact details, and time of redemption. You must also register if you wish to subscribe to our newsletter. As part of access controls, we may need to register you with your data (access codes in badges, biometric data for identification) (see the category "Other data").
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Communication data includes your name and contact details, the manner, place, and time of communication, and, as a rule, its content (i.e., the content of emails, letters, chats, etc.). This data may also contain information about third parties. For identification purposes, we may also process your ID number, a password you have set, or your press card. For secure identification, the following mandatory information must be provided for media inquiries: publisher, name of the publication, title, first name, last name, postal address, email address, and telephone number of the person reporting.
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Master data includes, for example, data such as name, address, email address, telephone number, and other contact details, gender, date of birth, nationality, information about related persons, websites, social media profiles, photos, and videos, copies of identification documents; furthermore, information about your relationship with us (customer, supplier, visitor, service recipient, etc.), information about your status with us, allocations, classifications, and distribution lists, information about our interactions with you (including a history of these with corresponding entries), reports (e.g., from the media) or official documents (e.g., commercial register extracts, permits, etc.) that concern you. We collect payment details such as your bank details, account number, and credit card details. Consent or blocking notes are also part of the master data, as is information about third parties, e.g., contact persons, recipients of services, advertising recipients, or representatives.
For contact persons and representatives of our customers, suppliers, and partners, we process master data such as name and address, information on role, function in the company, qualifications, and, if applicable, information on superiors, employees, and subordinates, as well as information on interactions with these persons. Master data is not collected comprehensively for all contacts. The specific data we collect depends in particular on the purpose of the processing.
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Contract data includes information about the conclusion of the contract, your contracts, e.g., type and date of conclusion of the contract, information from the application process (such as an application for our products or services) and information about the relevant contract (e.g., its duration) and the processing and administration of contracts (e.g., information related to billing, customer service, technical support, and the enforcement of contractual claims). Contract data also includes information about defects, complaints, and adjustments to a contract, as well as information about customer satisfaction, which we may collect through surveys, for example. Contract data also includes financial data such as creditworthiness information (i.e., information that allows conclusions to be drawn about the likelihood that claims will be settled), reminders, and debt collection. We receive some of this data from you (e.g., when you make payments), but also from credit agencies and collection agencies and from publicly available sources (e.g., a commercial register).
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Behavioral data is information about specific actions, e.g., your response to electronic communications (e.g., whether and when you opened an email) or your location, your interaction with our social media profiles, and your participation in sweepstakes, contests, and similar events. We can collect your location data, for example, wirelessly through unique codes that your mobile phone transmits or when you use our website. We will inform you about the collection of anonymous movement profiles at the relevant locations by means of appropriate signs; we will only create a personalized movement profile with your consent.
Preference data provides us with information about your needs, which products or services may be of interest to you, or when and how you are likely to respond to messages from us. We obtain this information from the analysis of existing data, such as behavioral data, so that we can get to know you better, tailor our advice and offers more precisely to you, and improve our offers in general. In order to improve the quality of our analyses, we may link this data with other data that we also obtain from third parties such as address brokers, government agencies, and publicly available sources such as the internet, e.g., with information about your household size, income class and purchasing power, shopping behavior, and contact details of relatives, as well as anonymous information from statistical offices.
Behavioral and preference data can be evaluated on a personal basis (e.g., to show you personalized advertising), but also on a non-personal basis (e.g., for market research or product development).
Behavioral and preference data can also be combined with other data (e.g., movement data can be used for contact tracing as part of a health protection concept).
You provide us with much of the data referred to in this section 3 yourself (e.g. via forms, in communication with us, in connection with contracts, when using the website, etc.). You are not obliged to do so, subject to individual cases, e.g. in the context of binding protection concepts (legal obligations). If you wish to conclude contracts with us or use our services, you must also provide us with data as part of your contractual obligation under the relevant contract, in particular master data, contract data, and registration data. When using our website, the processing of technical data is unavoidable. If you wish to gain access to certain systems or buildings, you must provide us with registration data. However, in the case of behavioral and preference data, you generally have the option of objecting or not giving your consent.
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We only provide certain services to you if you submit registration data to us because we or our contractual partners want to know who is using our services or has accepted an invitation to an event, because it is technically necessary, or because we want to communicate with you. If you or a person representing you (e.g., your employer) wishes to conclude or fulfill a contract with us, we must collect the relevant master data, contract data, and communication data from you, and we process technical data if you wish to use our website or other electronic services for this purpose. If you do not provide us with the data required for the conclusion and execution of the contract, you must expect that we will refuse to conclude the contract, that you will be in breach of contract, or that we will not fulfill the contract. Similarly, we can only send you a response to a request from you if we process the relevant communication data and, if you communicate with us online, technical data as well. It is also not possible to use our website without us receiving technical data.
To the extent that this is not prohibited, we also obtain data from publicly available sources (e.g., debt collection registers, land registers, commercial registers, media, or the internet, including social media) or receive data from other companies within our group, from authorities, and from other third parties (such as credit agencies, address brokers, associations, contractual partners, internet analysis services, etc.).).
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The categories of personal data we receive about you from third parties include, in particular, information from public registers, information we obtain in connection with official and court proceedings, information relating to your professional functions and activities (so that we can, for example, conclude and process transactions with your employer with your help), information about you in correspondence and meetings with third parties, credit reports (insofar as we conduct business with you personally), information about you provided to us by people in your environment (family, advisors, legal representatives, etc.) so that we can conclude or process contracts with you or involving you (e.g., references, your address for deliveries, powers of attorney, information on compliance with legal requirements such as anti-fraud, anti-money laundering, anti-terrorism, and export restrictions, information from banks, insurance companies, and our distribution and other contractual partners on your use of or provision of services (e.g., payments, purchases, etc.), information about you from the media and the internet (if appropriate in specific cases, e.g. in the context of a job application, marketing/sales, press review, etc.), your address and, if applicable, interests and other socio-demographic data (especially for marketing and research) and data in connection with the use of third-party websites and online offers, where this use can be attributed to you.
We process your data for the purposes explained below. Further information on online activities can be found in sections 12 and 13. These purposes and the underlying objectives represent legitimate interests on our part and, where applicable, on the part of third parties. Further information on the legal basis for our processing can be found in section 5.
We process your data for purposes related to communicating with you, in particular to respond to inquiries and assert your rights (Section 11) and to contact you if we have any questions. For this purpose, we use communication data and master data in particular, as well as registration data in connection with the offers and services you use. We store this data to document our communication with you, for training purposes, for quality assurance, and for inquiries.
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This concerns all purposes in connection with which you and we communicate, whether in customer service or consulting, for authentication when using the website, or for training and quality assurance (e.g., in the area of customer service). We process communication data so that we can communicate with you by email and telephone, as well as via messenger services, chat, social media, and letter. Communication with you usually takes place in connection with other processing purposes, e.g., so that we can provide services or respond to a request for information. Our data processing also serves as proof of communication and its content.
We process data for the purpose of establishing, managing, and fulfilling contractual relationships.
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We conclude various types of contracts with our business and private customers, suppliers, subcontractors, or other contractual partners, such as partners in projects or parties in legal disputes. In doing so, we process master data, contract data, and communication data in particular, and, depending on the circumstances, also registration data of the customer or the persons to whom the customer provides a service. This includes, for example, the recipients of our products or services who receive vouchers and invitations from our customers and who may become our customers themselves when they redeem them. In this case, we process data for the purpose of executing the contract with these recipients, but also with the contractual partners who invited them.
As part of the business initiation process, personal data—in particular master data, contract data, and communication data—is collected from potential customers or other contractual partners (e.g., in an order form or contract) or is obtained from communication. Also in connection with the conclusion of a contract, we process data for the purpose of checking creditworthiness and establishing a customer relationship. In some cases, this information is checked to ensure compliance with legal requirements.
As part of the processing of contractual relationships, we process data for the purpose of managing customer relationships, providing and enforcing contractual services (which also includes the involvement of third parties such as logistics companies, security services, advertising service providers, banks, insurance companies, or credit agencies, which may then provide us with data), for consulting, and for customer support. The enforcement of legal claims arising from contracts (debt collection, legal proceedings, etc.) is also part of the processing, as are accounting, termination of contracts, and public communication.
We process data for marketing purposes and to maintain relationships, e.g., to send our customers and other contractual partners personalized advertising for products and services from us and third parties (e.g., advertising contractual partners). This may take the form of newsletters and other regular communications (electronically, by mail, by telephone), via other channels for which we have your contact information, but also in the context of individual marketing campaigns (e.g., events, competitions, etc.) and may also include free services (e.g., invitations, vouchers, etc.). You can refuse such contacts at any time (see the end of this section 4) or refuse or revoke your consent to being contacted for advertising purposes. With your consent, we can tailor our online advertising on the Internet more specifically to you (see section 12). Finally, we also want to enable our contractual partners to contact our customers and other contractual partners for advertising purposes (see section 7).
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For example, with your consent, we send you information, advertising, and product offers from us and third parties (e.g., advertising partners) in print, electronically, or by telephone. For this purpose, we primarily process communication and registration data. Like most companies, we personalize communications so that we can send you individual information and offers that meet your needs and interests. To do this, we link data that we process about you and determine preference data, and use this data as the basis for personalization (see section 3). We also process data in connection with competitions, contests, and similar events.
Relationship management also includes contacting existing customers and their contacts, which may be personalized based on behavioral and preference data. As part of relationship management, we may also operate a customer relationship management system ("CRM") in which we store the data necessary for maintaining relationships with customers, suppliers, and other business partners, e.g., contact persons, relationship history (e.g., products and services purchased or delivered, interactions, etc.), interests, wishes, marketing measures (newsletters, invitations to events, etc.) and other information.
All of these processes are important to us, not only to promote our offerings as effectively as possible, but also to make our relationships with customers and other third parties more personal and positive, to focus on the most important relationships, and to use our resources as efficiently as possible.
We also process your data for market research, to improve our services and operations, and for product development.
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We strive to continuously improve our products and services (including our website) and to be able to respond quickly to changing needs. We therefore analyze, for example, how you navigate our website or which products are used by which groups of people and in what way, and how new products and services can be designed (for further details, see section 12). This gives us information about the market acceptance of existing products and services and the market potential of new ones. To this end, we process in particular master data, behavioral data, and preference data, but also communication data and information from customer surveys, polls, and studies, as well as other information, e.g., from the media, social media, the internet, and other public sources. Where possible, we use pseudonymized or anonymized information for these purposes. We may also use media monitoring services or conduct media monitoring ourselves, processing personal data in order to carry out media relations work or to understand and respond to current developments and trends.
We use anonymized location data, for example, to provide our contractual partners with recommendations for avoiding peak times. With your consent, we use non-anonymized location data to point out interesting offers and products in your vicinity based on your location, to infer your interests from the location data (length of stay), and to inform you about which products and services other contractual partners with similar interests have used.
We may also process your data for security purposes and access control.
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We continuously review and improve the appropriate security of our IT and other infrastructure (e.g., buildings). Like all companies, we cannot completely rule out data security breaches, but we do our part to reduce the risks. We therefore process data for purposes such as monitoring, controlling, analyzing, and testing our networks and IT infrastructure, for system and error checks, for documentation purposes, and for backup copies. Access controls include, on the one hand, controlling access to electronic systems (e.g., logging into user accounts) and, on the other hand, physical access control (e.g., building access). For security purposes (preventive and for investigating incidents), we also keep access logs and visitor lists and use surveillance systems (e.g., security cameras).
We process personal data to comply with laws, directives, and recommendations from authorities and internal regulations ("compliance").
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This includes, for example, the implementation of health and safety concepts or the legally regulated fight against money laundering and terrorist financing. In certain cases, we may be obliged to carry out certain checks on customers ("Know Your Customer") or to report to the authorities. The fulfillment of disclosure, information, or reporting obligations, e.g., in connection with supervisory and tax law obligations, also requires or involves data processing, e.g., the fulfillment of archiving obligations and the prevention, detection, and investigation of criminal offenses and other violations. This also includes the receipt and processing of complaints and other reports, the monitoring of communications, internal investigations, or the disclosure of documents to an authority if we have sufficient reason to do so or are legally obliged to do so. Your personal data may also be processed in the context of external investigations, e.g., by a law enforcement or supervisory authority or a commissioned private agency. For all these purposes, we process in particular your master data, your contract data, and your communication data, but in some circumstances also behavioral data and data from the category of other data. The legal obligations may be Swiss law, but also foreign regulations to which we are subject, as well as self-regulation, industry standards, our own corporate governance, and official instructions and requests.
We also process data for the purposes of our risk management and as part of prudent corporate governance, including operational organization and corporate development.
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For these purposes, we process in particular master data, contract data, registration data, and technical data, but also behavioral and communication data. For example, as part of our financial management, we must monitor our debtors and creditors, and we must avoid becoming victims of crime and abuse, which may require the evaluation of data for corresponding patterns. For these purposes and for your and our protection against criminal or abusive activities, we may also carry out profiling and create and edit profiles (see also section 6). As part of planning our resources and organizing our operations, we must evaluate and process data on the use of our services and other offerings or exchange information about them with others (e.g., outsourcing partners), which may also include your data. The same applies to services provided to us by third parties. As part of our corporate development, we may sell or acquire businesses, parts of businesses, or companies from others, or enter into partnerships, which may also lead to the exchange and processing of data (including your data, e.g., as a customer or supplier or as a supplier representative).
We may process your data for other purposes, e.g., as part of our internal processes and administration or for training and quality assurance purposes.
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These additional purposes include, for example, training and educational purposes, administrative purposes (such as master data management, accounting, data archiving, and the testing, management, and ongoing improvement of IT infrastructure), the protection of our rights (e.g., to enforce claims in court, in or out of court, and before authorities in Germany and abroad, or to defend ourselves against claims, for example, by preserving evidence, conducting legal clarifications, and participating in court or administrative proceedings), and the evaluation and improvement of internal processes. We may use recordings of (video) conferences for training and quality assurance purposes. The protection of other legitimate interests is also one of the other purposes that cannot be exhaustively listed.
If we ask for your consent for certain processing operations (e.g., for the processing of particularly sensitive personal data, for marketing mailings, for the creation of personalized movement profiles, and for advertising taxation and behavioral analysis on the website), we will inform you separately about the corresponding purposes of the processing. You can revoke your consent at any time with future effect by sending us written notification (by post) or, unless otherwise specified or agreed, by email; our contact details can be found in section 2. For the revocation of your consent to online tracking, see Section 12. If you have a user account, you can also revoke your consent or contact us via the relevant website or other service. As soon as we receive notification of the revocation of your consent, we will no longer process your data for the purposes to which you originally consented, unless we have another legal basis for doing so. The revocation of your consent does not affect the lawfulness of the processing carried out on the basis of the consent until revocation.
Where we do not ask for your consent to process your personal data, we base the processing on the fact that it is necessary for the initiation or execution of a contract with you (or the entity you represent) or that we or third parties have a legitimate interest in in particular to pursue the purposes described in section 4 above and related objectives and to be able to implement appropriate measures. Our legitimate interests also include compliance with legal requirements, insofar as these are not already recognized as a legal basis by the applicable data protection law (e.g., the GDPR, the law in the EEA, and Switzerland). However, this also includes marketing our products and services, our interest in better understanding our markets, and managing and developing our company, including its operations, in a secure and efficient manner.
If we receive sensitive data (e.g., health data, information on political, religious, or ideological views, or biometric data for identification purposes), we may also process your data on other legal bases, e.g., in the event of disputes due to the necessity of processing for a possible lawsuit or the enforcement or defense of legal claims. In individual cases, other legal grounds may apply, which we will communicate to you separately if necessary.
We may automatically evaluate certain of your personal characteristics for the purposes specified in section 4 on the basis of your data (section 3) ("profiling") if we wish to determine preference data, but also to identify abuse and security risks, perform statistical analyses, or for operational planning purposes. For the same purposes, we may also create profiles, i.e., we may combine behavioral and preference data, as well as master and contract data and technical data assigned to you, in order to better understand you as a person with your different interests and other characteristics.
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If you are one of our customers, we can use profiling based on your purchases to determine which other products are likely to interest you. We can also use this to check your credit rating before offering you a purchase on account. Automated data analysis can also check the likelihood of a particular transaction being fraudulent for your protection. This allows us to stop the transaction for clarification. This is to be distinguished from "profiles." This refers to the linking of various data in order to gain insights into essential aspects of your personality (e.g., what you like or how you behave in certain situations) from the entirety of this data. Profiles can also be used for marketing, but also for security purposes, for example.
In both cases, we ensure that the results are proportionate and reliable and take measures to prevent the misuse of these profiles or profiling. If this could have legal consequences or significant disadvantages for you, we will always carry out a manual review.
In connection with our contracts, the website, our services and products, our legal obligations, or otherwise to protect our legitimate interests and for the other purposes listed in section 4, we also transfer your personal data to third parties, in particular to the following categories of recipients:
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In order to provide our products and services efficiently and focus on our core competencies, we procure services from third parties in numerous areas. These services include, for example, IT services, the dispatch of information, marketing, sales, communication, or printing services, building management, security and cleaning, the organization and implementation of events and receptions, debt collection, credit agencies, address checkers (e.g., to update address databases in the event of moves), fraud prevention measures, and services provided by consulting firms, lawyers, banks, insurers, and telecommunications companies. We disclose to these service providers the data necessary for their services, which may also concern you. These service providers may also use such data for their own purposes, e.g., information about outstanding claims and your payment behavior in the case of credit agencies, or anonymized information to improve their services. In addition, we conclude contracts with these service providers that include provisions for data protection, unless such protection is already provided for by law. Our service providers may also process data, such as how their services are used and other data that arises in the course of using their services, as independent controllers for their own legitimate interests (e.g., for statistical analysis or billing). Service providers provide information about their independent data processing in their own privacy policies. For more information on how Microsoft processes data, please visit: https://privacy.microsoft.com/de-de/privacystatement; for the use of Microsoft Teams in particular, please visit https://docs.microsoft.com/de-de/microsoftteams/teams-privacy.
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If you are an employee of a company with which we have concluded a contract, the execution of this contract may result in us informing the company, for example, how you have used our services. Cooperation and advertising contract partners receive selected master data, contract data, behavioral data, and preference data from us so that they can carry out non-personal evaluations in their area (e.g., on the number of our customers who have viewed their advertising) and also use data for advertising purposes (including targeted communication with you). For example, advertising partners should have the opportunity to communicate with other suitable customers of ours and send them advertising.
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Examples of use cases include criminal investigations, police measures (e.g., health protection concepts, combating violence, etc.), regulatory requirements and investigations, court proceedings, reporting obligations, and pre-court and out-of-court proceedings, as well as statutory information and cooperation obligations. Data may also be disclosed if we wish to obtain information from public authorities, e.g., to justify an interest in obtaining information or because we have to disclose the person about whom we require information (e.g., from a register).
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Other recipients include, for example, delivery addresses specified by you that differ from your own, third-party payment recipients, other third parties, including those acting on your behalf (e.g., if we send your data to your lawyer or bank), or persons involved in official or court proceedings. If we work with the media and send them material (e.g., photos), you may also be affected. The same applies to the publication of content (e.g., photos, interviews, quotes, etc.) on our website or in other publications. As part of our corporate development, we may sell or acquire businesses, parts of businesses, assets, or companies, or enter into partnerships, which may also result in the disclosure of data (including your data, e.g., as a customer, supplier, or supplier representative) to persons involved in these transactions. In the course of communication with our competitors, industry organizations, associations, and other bodies, data relating to you may also be exchanged.
All of these categories of recipients may in turn involve third parties, meaning that your data may also become accessible to them. We can restrict processing by certain third parties (e.g., IT providers), but not by others (e.g., authorities, banks, etc.).
We reserve the right to disclose this data even if it concerns confidential information (unless we have expressly agreed with you that we will not disclose this data to certain third parties, unless we are legally obliged to do so). Notwithstanding this, your data will continue to be subject to appropriate data protection even after disclosure in Switzerland and the rest of Europe. The provisions of Section 8 apply to disclosure in other countries. If you do not want certain data to be disclosed, please let us know so that we can check whether and to what extent we can accommodate your request (Section 2).
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In many cases, it is necessary to disclose confidential data in order to execute contracts or provide other services. Confidentiality agreements do not generally exclude such data disclosures, nor do they exclude disclosure to service providers. However, depending on the sensitivity of the data and other circumstances, we ensure that these third parties handle the data appropriately. We cannot comply with your objection to the transfer of data if the data disclosures in question are necessary for our activities.
We also allow certain third parties to collect personal data from you on our website and at events organized by us (e.g., media photographers, providers of tools that we have integrated into our website, etc.). Unless we are significantly involved in this data collection, these third parties are solely responsible for it. If you have any concerns or wish to assert your data protection rights, please contact these third parties directly. See section 12 for the website.
As explained in section 7, we also disclose data to other entities. These are not only located in Switzerland. Your data may therefore be processed in Europe, Spain, the UK, and the US; in exceptional cases, however, it may be processed in any country in the world.
If a recipient is located in a country without adequate legal data protection, we contractually oblige the recipient to comply with the applicable data protection regulations (for this purpose, we use the revised standard contractual clauses of the European Commission, which are available here: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj? ), unless they are already subject to a legally recognized set of rules to ensure data protection and we cannot rely on an exception. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interest or if the performance of a contract requires such disclosure, if you have consented to it, or if it concerns data that you have made generally accessible and to the processing of which you have not objected.
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Many countries outside Switzerland, the EU, and the EEA currently do not have laws that guarantee an adequate level of data protection from the perspective of the DSG or the GDPR. The contractual arrangements mentioned above can partially compensate for this weaker or lacking legal protection. However, contractual arrangements cannot eliminate all risks (namely from government access abroad). You should be aware of these residual risks, even if the risk may be low in individual cases and we take further measures (e.g., pseudonymization or anonymization) to minimize it.
Please also note that data exchanged via the Internet is often routed through third countries. Your data may therefore be transferred abroad even if the sender and recipient are located in the same country.
We process your data for as long as required for our processing purposes, the statutory retention periods, and our legitimate interests in processing for documentation and evidence purposes, or for as long as storage is necessary for technical reasons. Further information on the respective storage and processing periods can be found in the individual data categories in section 3 or in the cookie categories in section 12. If there are no legal or contractual obligations to the contrary, we will delete or anonymize your data after the storage or processing period has expired as part of our usual procedures.
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Documentation and evidence purposes include our interest in documenting processes, interactions, and other facts in the event of legal claims, discrepancies, IT and infrastructure security purposes, and proof of good corporate governance and compliance. For technical reasons, storage may be necessary if certain data cannot be separated from other data and we therefore have to store it together with this data (e.g., in the case of backups or document management systems).
We take appropriate security measures to maintain the confidentiality, integrity, and availability of your personal data, to protect it against unauthorized or unlawful processing, and to counteract the risks of loss, accidental alteration, unintended disclosure, or unauthorized access.
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Technical and organizational security measures may include, for example, measures such as data encryption and pseudonymization, logging, access restrictions, storage of backup copies, instructions to our employees, confidentiality agreements, and controls. We protect your data transmitted via our website during transport using appropriate encryption mechanisms. However, we can only secure areas that we control. We also oblige our contractors to take appropriate security measures. However, security risks cannot be completely ruled out; residual risks are unavoidable.
Under certain circumstances, applicable data protection law grants you the right to object to the processing of your data, in particular for the purposes of direct marketing, profiling for direct advertising, and other legitimate interests in processing.
To make it easier for you to control the processing of your personal data, you also have the following rights in connection with our data processing, depending on the applicable data protection law:
If you wish to exercise the above rights, please contact us in writing, either at our premises or, unless otherwise specified or agreed, by email; our contact details can be found in section 2. In order to prevent misuse, we must be able to identify you (e.g., with a copy of your ID, unless otherwise possible).
You also have these rights vis-à-vis other entities that work with us on an independent basis—please contact them directly if you wish to exercise your rights in connection with their processing. Information about our key partners and service providers can be found in section 7, with further details in section 12.
Please note that these rights are subject to conditions, exceptions, or restrictions under applicable data protection law (e.g., to protect third parties or trade secrets). We will inform you accordingly if necessary.
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In particular, we may need to further process and store your personal data in order to fulfill a contract with you, to protect our own legitimate interests, such as the assertion, exercise, or defense of legal claims, or to comply with legal obligations. To the extent permitted by law, in particular to protect the rights and freedoms of other data subjects and to safeguard legitimate interests, we may therefore reject a data subject's request in whole or in part (e.g., by blacking out certain content relating to third parties or our trade secrets).
If you disagree with our handling of your rights or data protection, please let us or our data protection officer (section 2) know. If you are located in the EEA, the United Kingdom, or Switzerland, you also have the right to complain to the data protection supervisory authority in your country. A list of authorities in the EEA can be found here: https://edpb.europa.eu/about-edpb/board/members_de. You can contact the UK supervisory authority here: https://ico.org.uk/global/contact-us/. You can contact the Swiss supervisory authority here: https://www.edoeb.admin.ch/edoeb/de/home/deredoeb/kontakt.html.
We use various technologies on our website that enable us and third parties we engage to recognize you when you use our website and, in some cases, to track you across multiple visits. This section provides information about these technologies.
Essentially, this means that we can distinguish between your access (via your system) and access by other users, enabling us to ensure the functionality of the website and to carry out evaluations and personalization. We do not want to infer your identity, even if we are able to do so, insofar as we or third parties engaged by us can identify you by combining registration data. Even without registration data, however, the technologies used are designed in such a way that you are recognized as an individual visitor each time you visit a page, for example by our server (or the servers of third parties) assigning you or your browser a specific identification number (known as a "cookie").
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Cookies are individual codes (e.g., a serial number) that our server or a server of our service providers or advertising partners transmits to your system when you connect to our website and that your system (browser, mobile device) receives and stores until the programmed expiration date. Each time you access our website, your system transmits these codes to our server or the server of the third party. This allows you to be recognized even if your identity is unknown.
Other techniques may also be used to identify you with a greater or lesser degree of probability (i.e., to distinguish you from other users), such as fingerprinting. Fingerprinting combines your IP address, the browser you use, your screen resolution, language selection, and other information that your system communicates to each server, resulting in a more or less unique fingerprint. This eliminates the need for cookies.
Whenever you access a server (e.g., when using a website or app, or because an image is visible or invisible in an email), your visits can be tracked. If we integrate offers from an advertising partner or provider of an analysis tool on our website, they may track you in the same way, even if you cannot be identified in individual cases.
We use such techniques on our website and allow certain third parties to do so as well. However, depending on the purpose of these techniques, we will ask for your consent before they are used. You can access your current settings here https://1000ftad.ch/cookie-richtlinie-eu/. You can program your browser to block certain cookies or alternative technologies, to deceive them, or to delete existing cookies. You can also enhance your browser with software that blocks tracking by certain third parties. For more information, please refer to your browser's help pages (usually under the keyword "privacy") or the websites of the third parties listed below.
The following cookies (techniques with comparable functions such as fingerprinting are included here) are distinguished:
In addition to marketing cookies, we use other techniques to control online advertising on other websites and thereby reduce wastage. For example, we may transmit the email addresses of our users, customers, and other persons to whom we wish to display advertising to operators of advertising platforms (e.g., social media). If these individuals are registered there with the same email address (which the advertising platforms determine by means of a comparison), the operators display the advertisements we place to these individuals in a targeted manner. The operators do not receive personal email addresses of individuals who are not already known to them. However, in the case of known email addresses, they learn that these individuals are associated with us and what content they have accessed.
We may also integrate other third-party offerings on our website, in particular from social media providers. These offerings are deactivated by default. As soon as you activate them (e.g., by clicking a button), the respective providers can determine that you are on our website. If you have an account with the social media provider, they can assign this information to you and thus track your use of online offers. These social media providers process this data on their own responsibility.
We currently use services from the following service providers and advertising partners (insofar as they use your data or cookies set on your device for advertising purposes):
2. Advertising and marketing
• adnxs.com: Advertising platform known for redirects and tracking
• adroll.com: Digital advertising platform for brands and agencies
• ads-twitter.com: Twitter's advertising platform
• bttrack.com: Tracker from Bidtellect
• doubleclick.net: Google advertising network.
• featureassets.org: Advertising and tracking service.
• fpjscdn.net: Advertising and tracking service.
• g2crowd.com: Review platform for B2B services.
• google-analytics.com: Web analytics service from Google.
• ketchcdn.com: Advertising and tracking service.
• linkedin.com / licdn.com: LinkedIn advertising and tracking services.
• mktoresp.com: Marketo advertising and tracking service.
• munchkin.marketo.net / mktoresp.com: Marketo advertising and tracking service.
• openx.net: Advertising platform.
• outbrain.com: Content discovery platform.
• pubmatic.com: Advertising platform.
• segment.io: Data analysis and marketing platform.
• stackadapt.com: Advertising platform.
• taboola.com: Content discovery platform.
• tapad.com: Advertising and tracking service.
• zoominfo.com: B2B data platform.
• fpjscdn.net: JavaScript for fraud prevention
3. Customer service and communication
• ada.support: AI-powered customer service platform
• calendly.com: Online appointment scheduling software
• clearbit.com / clearbitscripts.com / clearbitjs.com: Data enrichment and contact discovery
• connect.facebook.net: Facebook API and SDK
• fullstory.com: Platform for analyzing user interactions.
• pendo.io: Platform for product analysis and user feedback.
• sprig.com: Platform for user research and feedback.
• scripts.ayoune.app: Online scheduling software
• ayoune.app: Online scheduling software
4. Security and data protection
• cookielaw.org: Platform for managing cookie consent.
• onetrust.com / privacyportal.onetrust.com: Data protection and compliance platform.
• recaptcha.net: Google service for preventing spam and abuse.
• Technology and development
• airbrake.io: Error monitoring and performance monitoring platform
• ayoune.app: App platform
• mountain.com: Technology platform.
• prodregistryv2.org: Product registration platform.
• stripe.network: Payment processing platform.
• cookiebot.com; GDPR (EU) and CCPA (California) tool.
• cdn.jsdelivr.net: Content Delivery Network (CDN) tool.
5. Other
• redditstatic.com: Static files from Reddit.
• gstatic.com: Google static files.
• metrics.ayoune.app: Statistics files from Ayoune.
We may operate pages and other online presences ("fan pages," "channels," "profiles," etc.) on social networks and other platforms operated by third parties, where we collect the data about you described in section 3 and below. We receive this data from you and the platforms when you contact us via our online presence (e.g., when you communicate with us, comment on our content, or visit our presence). At the same time, the platforms evaluate your use of our online presences and link this data with other data about you known to the platforms (e.g., about your behavior and preferences). They also process this data for their own purposes and on their own responsibility, in particular for marketing and market research purposes (e.g., to personalize advertising) and to control their platforms (e.g., what content they show you).
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We receive data about you when you communicate with us via online presences or view our content on the corresponding platforms, visit our online presences, or are active on them (e.g., publish content, post comments). These platforms also collect technical data, registration data, communication data, behavioral and preference data (for definitions of these terms, see section 3) from you or about you. These platforms regularly evaluate the way in which you interact with us, how you use our online presences, our content, or other parts of the platform (what you view, comment on, "like," share, etc.) statistically and link this data with other information about you (e.g., information about your age, gender, and other demographic information). In this way, they also create profiles about you and statistics on the use of our online presence. They use this data and these profiles to display our or other advertising and other content on the platform in a personalized way and to control the behavior of the platform, but also for market and user research and to provide us and other entities with information about you and the use of our online presence. We can partially control the evaluations that these platforms create regarding the use of our online presence.
We process this data for the purposes described in section 4, in particular for communication, marketing purposes (including advertising on these platforms, see section 12), and market research. Information on the relevant legal basis can be found in section 5. We may redistribute content published by you (e.g., comments on an announcement) (e.g., in our advertising on the platform or elsewhere). We or the platform operators may also delete or restrict content from or about you in accordance with the terms of use (e.g., inappropriate comments).
For further information on how the platform operators process data, please refer to the platforms' privacy policies. There you will also find information on the countries in which they process your data, your rights to information, deletion, and other rights as a data subject, and how you can exercise these rights or obtain further information. We currently use the following platforms:
This privacy notice is not part of any contract with you. We may amend this privacy notice at any time. The version published on this website is the current version.
Last update: March 4, 2025
